At Kutub Cleaning Service, we value your time and trust. Our cancellation and refund policy is designed to be fair, transparent, and customer-centric.

✅ Booking Cancellation by Customer

• You may cancel your booking free of charge if done at least 12 hours before the scheduled service time.

• If you cancel within 12 hours, a cancellation fee of up to 50% of the service cost may be charged.

• No-shows or last-minute cancellations (within 2 hours of the appointment) may be non-refundable.

❌ Cancellation by Us

• In exceptional circumstances (e.g., cleaner unavailability, unsafe service location, natural calamity), we reserve the right to cancel the booking.

• In such cases, you will receive a 100% refund or an option to reschedule at your convenience.

💸 Refund Process

• If eligible, refunds are processed within 5-7 business days to the original payment method.

• Refunds are issued only for prepaid bookings as per the policy above.

• No refunds are provided once the service is successfully delivered.

📧 To Request a Cancellation or Refund:

Please contact us at:

• Email: kutuba304@gmail.com

• Phone/WhatsApp: +91 80153 83571